Rama Sreenivasan

Rama Sreenivasan from Blitzz gives a masterclass in problem led Startup creation

We’ve all experienced the frustration of being on the phone to a support company because our internet, TV or PC is not working and the audio communication channel is just not working. 

Support is telling you to check the warning lights and clear the drum, yet you can’t even find the drum.

It was this frustration that drove Rama to found Blitzz. Blitzz fundamentally transform how customer service and field service teams operate by enriching them with incredibly powerful and intuitive visual and collaborative tools, it’s like what screen sharing has done for software support, but now for physical equipment. 

Blitzz fundamentally transform how customer service and field service teams operate by enriching them with incredibly powerful and intuitive visual and collaborative tools. Blitzz provide them with a smart (AI poBlitzzred), interactive AR poBlitzzred workflow automation platform to solve customer support issues 10X faster while slashing support overhead. Blitzz improve KPIs such as first time fix it rate, tech productivity & utilization & customer satisfaction apart from remote training and remote L3 to L1 support. Blitzz even empoBlitzzr the customer to reach out to the field tech and access his/her queries if needed facilitating a high touch customer-centric, personalized support. Blitzz enable call centre agents and field agents to cross-sell and upsell as Blitzzll. Blitzzlcome to the future of interactive, video & AR-based, predictive customer & field service workflows.

Check out the Blitzz Explainer Video.

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