Eight successful entrepreneurs share their biggest mistakes

If eight out of 10 businesses fail, then it stands to reason that the most resilient of us will focus on learning from our mistakes, rather than focusing on the relatively few successes.

With this in mind, I thought I’d ask eight successful entrepreneurs ‘what has been their biggest mistake since starting out’ so that we could all learn something from their journey.

Matthew Pezzimenti

Director, Founder

Conversion Kings

“When I started out, everything was about speed, lean and getting sh!# done. When I had to sign a large software contract I made two massive mistakes. Firstly was not demanding that a US contract presented the dates as DD-Month. As 7.6.17 is actually the 6th of June not the 7th of July. Secondly that contracts can have a perpetuity clause meaning that if not cancelled by a said date then it auto renews. The kicker to this is that latest time to cancel can be 30 prior to the actual end of contract date.”

Greg Nealson

Managing Director

Lamb Agency

“It would have to be not being careful enough with cash. I was extremely fortunate to have had an unexpected and moderately-sized dividend payout from another company I owned at the time that got me through.

Cash is the engine that keeps your organisation going from month to month.

You could have a stellar team, producing some great work, and have signed with some juicy contracts. But that all counts for nought if you come up short on cash for payroll, because your clients are slow paying, or have longer than expected payment schedule because of external factors.

Always keep a sensible cash reserve, have a competent person following up your invoices, and make investments only when you can pay for them.”

Remy Brassac

Co-Founder / Managing Partner

RUMBLE Creative & Media

“Biggest mistake I made when I started my first ‘agency’ venture (29 years old) was not surrounding myself with a wiser, more experienced group of advisers. I had to learn the hard way, which in turn took me longer to achieve my objectives through 100% trial and error. And there’s nothing wrong with trial and error, as long as it’s balanced with sound business fundamentals. Learning from my senior peers and industry trends is very important for me now. Because without understanding those fundamentals, I can’t change the status quo in a meaningful, successful way.”


Jen sale



“When I started my first company, my biggest mistake was making assumptions and not clearly defining everyone’s expectations, rights and obligations. This is something that can be easily accomplished with professional counsel drafting a shareholder’s agreement. Unless you’re a fortune teller, you just don’t know what the future holds.”

Justin Falk



“I’d say one of my biggest mistakes was being so focused on growth metrics that I became obsessed with trying to get new clients onboard which meant that I neglected our existing clients. In hindsight, I would have worked much closer with a few raving fans and used their experiences to build the product to a scalable point as opposed to making new user growth the priority.”


Jason Roulston

CEO & Co-founder

Just Digital People

“The biggest lesson I’ve learned is not to give new people to your business too many high hopes. Some people don’t want to take over the world with you, they don’t want to grow at the pace you want to grow; they’re happy plodding along in life being happy and keep things at a certain level. Lesson learned from this, recognize this fast, communicate your feelings and move on without them, it’s all going to be ok.”

Mathew Myers



“While there may be many mistakes that I’ve made during the early stages of starting a business, I think the biggest one was not connecting early with really smart domain experts to serve as advisors or even board members. We missed a couple of seriously important growth strategies, where once a different decision was unwittingly made, has been near impossible to revert to a different course of action. The two that come to mind was not thinking global and only acting local, assuming having just a presence on the (global) web would be sufficient. The second was creating a profit focussed and dividend paying business; versus a growth engine that reinvested its earnings back into that growth. Not sure what the value of the business would be today but we estimate somewhere in the vicinity of 8-10 times.”

Paul Gordon

Founder & CTO (Sold)

Shortcuts Software

“When bringing on your first investment it is always good to find someone who can directly help you grow your business either through contacts, advice or being able to leverage their existing businesses to provide additional access to your market. When I was starting out in my first startup such an opportunity presented itself early on and we did a deal where we expected to get a sizeable sales channel and direct access to our market and for this, we gave up a big percentage of our company for not a lot of money. The reality was very different to expectations and the sales channel we expected was not really interested in selling our product (software) and the company we were working with was not a good fit (consumer products). We found our best sales channels independently. As a young founder, you can be impressed by the very idea of a large influential company wanting to invest in you and think it a gateway to sure success, but reality can often be very different once the deal is done. Make sure you do proper due diligence on the opportunity to ensure it is the best opportunity for you and your company and try to structure the deal to protect you if it does not meet the outcomes expected.”

You will only fail to learn if you do not learn from failing. – Stella Adler

Now it’s your turn, what has been your biggest mistake in business and what have you learnt from it? Share in the comments below and let’s combine our collective experience.

Why is the startup industry so friendly?

A few weeks back industry stalwart Steve Austin was broadcasting live on ABC radio from the Precinct in Brisbane, and he asked an interesting open question:

“Why is this startup industry so friendly? Everyone seems to be genuinely out to help each other; I don’t see that in many other places. ”

I couldn’t agree more.

There is a real sense that we are all working together. I don’t think I’ve ever had a five-minute chat with a founder where they didn’t try to introduce me to someone else who I might be able to help or who could help me. Today while lamenting (ranting) about the state of politics (which is anything but collaborative) I realised the difference.

In the Startup world, we’re playing in an infinite environment. Anything is possible. We’re looking to advance the human experience by removing barriers and creating new products. We’re making new value where nothing has previously existed. There is magic in a world of infinite potential, so why fight with each other? Let’s work together.

This contrasts dramatically with the world of politics. There is one Prime Minister (or President). One ruling party. One member in each seat. The winner takes all in this finite world. Of course, people won’t collaborate. It is a zero-sum game if someone wins then the other people have lost.

The battle for our industry is to make sure we keep seeing the infinite world and not let the rules of the finite business world infect us.

Let’s look at venture capital (VC). There is a growing trend to charge people money to gain access to venture capital. This is classic restrictive supply and is the polar opposite of collaboration.

In the ‘real’ startup’ world, Venture Capital is not finite.

Sure, to those used to a finite business world, you might argue that a fund only has $100million, and is, therefore, is a finite amount. It suggests a limit for the opportunity.

However, in our startup world, we know that another $100million will follow this first fund – if it delivers a fabulous return.

It is a world of endless possibilities, opportunities and growth. And it’s not magic. It can be our reality. Let’s seek opportunities, without being opportunistic to the point of boxing ourselves in.

So let’s cut activities like charging funders 4% for a VC introduction and stick to what we do best.

Let’s keep the opportunities rolling. Let’s keep the networking organic and true. And let’s make the introduction for free and continue to expand the infinite startup world.